Privacy Policy

Privacy Policy

Introduction

Welcome to https://addiction-therapy-mesa-az.storysurge.net! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, usage, and disclosure of information from our website visitors and users. By using our services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to external websites, apps, or services linked from our platform. These third-party entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy is designed to cover various interactions, including but not limited to:

  • When you create an account on our platform and use our services as a registered user.
  • During your visits to our websites, whether you are a returning user or browsing for the first time.
  • When you choose to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect several types of personal information to enhance your experience and improve our services:

  • Account Information: Details required to set up and maintain your user account, including usernames, passwords, and contact preferences.
  • Payment Information: Securely stored data used for processing transactions, such as credit card numbers, billing addresses, and payment history.
  • Financial Information: This may include bank account details or financial records if you choose to participate in our financial services or donate.
  • Purchase Information: Data related to your purchases, including product/service preferences, order history, and delivery addresses.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, mobile phone numbers, and advertising IDs.
  • Location Data: Information about your geographical location when you interact with our services.
  • Feedback and Reviews: Your comments, reviews, and responses to surveys or feedback forms.
  • Social Media Information: If you choose to log in through social media accounts, we may collect data from those platforms (e.g., name, profile picture, email).
  • Product Information: Details about products or services you show interest in or purchase from our platform.

We obtain this data through various methods: user input forms, account settings, secure payment gateways, analytics tools, and third-party service providers.

Cookies Policy

Cookies are small text files stored on your device to enhance user experience and provide essential site functionality. We use cookies for several purposes:

  • Strictly Necessary: These cookies enable core features like login, navigation, and access to secure areas of our website.
  • Preference and Analytics: They help us remember your preferences, language settings, and improve the performance and functionality of our services. Analytics cookies provide insights into user behavior, helping us optimize our platform.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are accepted.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws and industry standards. Personal Data is retained as long as necessary for the purposes it was collected:

  • Financial and transaction data may be kept for tax and accounting purposes, typically up to 7 years.
  • User accounts remain active until deactivated by the user or deleted at their request.
  • We may retain aggregated or anonymized data indefinitely for research, analytics, and business development.

Once the data is no longer required for these purposes, it is securely deleted or anonymized.

Security Measures

We have implemented robust security measures to protect your personal information:

  • Data Encryption: We use encryption protocols to secure data during transmission and storage.
  • Secure Third-Party Processing: For payment processing and other sensitive transactions, we engage trusted third-party service providers who adhere to strict security standards.
  • Access Controls: Access to your data is restricted to authorized personnel only, with regular audits to ensure compliance.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children. If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you and know how it is being used.
  • Rectification: The right to correct or update inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): In certain circumstances, you can ask for the deletion of your data.
  • Restriction: Limiting the processing of your data in specific situations.
  • Data Portability: Obtaining a copy of your data in a structured format and transferring it to another controller.
  • Objection: Objecting to the processing of your data for direct marketing or other purposes.
  • Non-Discrimination: You have the right not to be subjected to automated individual decision-making that significantly affects you.

To exercise these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified through our website, and a revised policy will be posted here.

Contact Us

For any inquiries, unsubscribe requests, or data-related questions, please reach out to us:

Email: [email protected]
Address: [Provide physical address]

We are dedicated to addressing your concerns and ensuring a transparent and secure user experience.